GRIEVANCES

Overview

The Grievance Redressal Committee(GRC) headed by the Dean(Students), comprises of 5 senior faculty members from various departments and 2 non-teaching staff members.

Functions of GRC:
  • Conducting a thorough inquiry on the complaints received from the aggrieved students/staff.
  • Submitting the inquiry report to the Principal, with its recommendations on suitable penalty/punishment to be imposed.
  • The Principal, on receipt of the above report, gives an opportunity to the student(s) against whom the complaint was lodged to explain his/her case.
  • The Principal will convene the College Academic Council meeting in this regard to decide on the measures to be taken. In special cases, the opinion of the College Management will also be taken before imposing the punishments/penalties.

Grievance Reporting:
  • Open door policy: Grievances can be through direct approach or through phone to the committee.
  • Grievance and Redressal committee boxes: Drop the grievances in the Grievance and Redressal Committee boxes in the departments.
  • Email: Grievances can be sent to the email id grievances@mvgrce.edu.in of the Grievance and Redressal committee.
  • Portal: Grievances can also be submitted online through the portal http://www.mvgrce.edugrievance.com

Grievance Redressal:
  • A student/staff shall first present his/her complaint verbally/in writing to the concerned Head of the Department. The Head of the Department is required to solve /address the issue within 2 days.
  • If the student/staff is not satisfied or his/her complaint was not addressed within 2 days, he/she can approach the GRC
  • If the student/staff is not satisfied or his /her complaint was not addressed within 7 days by GRC, He /She can approach the Ombudsman.

Report Grievances

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